Conscious Communication™:
Creating and Nurturing Outstanding Customer Relationships

A great keynote for anyone with a customer. This lively and fun presentation takes the one-on-one game of customer service and shows your people how to win over customers no matter how they behave!

People who engage with customers day in and day out will learn:

* Specific strategies to deal with tough upset customers

* Surefire trigger words and phrases you can use or not use to either annoy or delight your customers.

* The 5 personas of the service professional and when to use them: Host, Healer, Detective, Teacher and Advocate.

* Don’t take it personally! How to deal with the emotional reactions of upset customers without becoming equally upset.

* Dextification: How to stay out of a common and innocent trap that turns customers off.

* How to make a customer happy and give them what they want, even when there is no way you can give them what they want. (This is not a misprint.)

With this keynote, participants will become more powerful communicators always armed and ready to successfully win and keep customers.

This program could also be a perfect breakout following a Dealing With People You Can't Stand keynote or vice versa.

"Our management and sales staff have given me nothing but positive feedback about your presentation." Carl Hansen, Director of Corporate Development, Crystal Cream and Butter

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