Here are just of the service secrets he shares:
* Learn the #1 reason why customers stop doing business with you and how to avoid it.
* Discover five simple communication tactics to find out what your customers really like, don’t like, and what the customer would love even more!
* Have the ability to turn an upset customer into your most loyal customer.
* Use these skills to always see your organization through the customer’s eyes.
* Become a communication master by dropping Dr. Rick’s Magic Words, guaranteed to make your customers happy.
* Why customer service is a moving target and how to constantly find ways to continuously delight your customers.
* Internal Customers: keep your team happy applying service principles to the people you supervise.
Dr. Rick’s keynote ensures that everyone on your entire management team knows how to use these communication secrets to inspire and give great customer service.
"Once again you did an excellent job. All feedback was very positive and I especially enjoyed your humor and enthusiasm. We look forward to having you back." Thomas Forster, Ranch Manager Skywalker Ranch, LucasFilm
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