By any title this is Dr. Rick's most popular program. In an energetic, humorous manner, Dr. Rick's message hits home with situations people find themselves in every day, and empowers them with practical skills. Communication is like a phone number, we need all the digits to get through and we need them in the right order. When we don't pay attention to our communication and its effects on people we often create difficult situations for ourself. By becoming a conscious communicator, having the skills and knowing the specific strategies to handle various problem behaviors, you empower yourself to be successful in bringing out the best in people (even at their worst).

Dr. Rick’s compelling communication tactics include:

* Understanding: Why do people act like they do? Why does one person throw a tantrum and another become quiet and withdraw?

* Good Communication Skills: Recognize the basic skills that you use unconsciously when you get along with people and learn how to use them on purpose with difficult people.

* How to use the power of your projections to influence people.

* The secret that opens the door to people's mind.

* The 4 essential skills that will prevent most conflict.

* Strategies to eliminate the 10 Most Unwanted Behaviors:

• Tank attacks
• Grenade tanturms
• Snipers
• Whiners
• Know-it-Alls
• Think-they-know-it-Alls
• Yes people
• No people
• Maybe people
• Nothing people

This program can be a keynote, followed up with a more in depth breakout session for greater learning value! Include Dr. Rick's best selling book Dealing With People You Can't Stand, How to Bring Out the Best in People at Their Worst for attendees and have a book signing.

"You scored the highest rating of any speaker at our conference. We definitely want you back!" Cynthia Mollus, CIO Executive Programs.

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