I just finished listening to the 4 CD's on "How to Deal With People You Can't Stand" (having already read and re-read the book) and have to congratulate you.  You address essential points related to behavior that most people would never think of and I can honestly say that this book (and audio) have changed me.  I would describe myself as a Tank/Know it All in most business environments and had a difficult time understanding why I was being misunderstood.  Now I understand and have worked to modify my behavior and try to keep people in their comfort zones as well.

As a woman in business, I learned early on that aggressiveness was the only way to get my ideas accepted.  When working in environments with similar personalities, well this worked well.  But in my current environment, well it wasn't working well and I could simply not understand why. So thank you very much for your help!

I think that the company for which I work would benefit tremendously from your work, but they are slow to move in these kinds of direction. Needless to say, I tell everyone about your book and wish you great success.

Thank you again!

Lisa A. .